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- Hp stream 11 no boot device found

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02-02-2022 09:14 AM
I have an hp 11-ah011wm
After using it last year for school I opened it this semester and it says no boot device found please install an operating system how do I do that where do I get it and then how do I find a product key or activation key in the Bios it says it's Windows 10 but I'm not sure which version please help school is kicking my butt with no laptop I've tried creating a bootable USB got it to load once got to product activation and it wanted a key and said unable to install try it again and it will not go back to that does not go past bioscreen or load USB drive to install
02-04-2022 10:13 AM
Ordinarily, when a laptop no longer boots into Windows, this means that the boot records (known as the BCD) have become corrupted due to a failing drive and running diagnostics confirms this to be the case. Folks then replace the laptop drive, use the HP Cloud Recovery option and a 32GB USB stick to make recovery media, boot their laptop from that media and do a full restore.
With this PC, this is a much more difficult situation.
First, this PC does not actually have a laptop hard drive. Instead, it has a memory stick configured to work like a "disk drive" -- so, it has a stick of EMMC memory instead of an HDD. This is very small, usually 32GB, so it is too small to do any major Windows Updates since Windows takes up nearly all of the "drive".
Second, the SSD, unlike the SATA SSDs in other laptops, can not be replaced by the consumer. So, when it fills up, you can't replace it with a larger one. And when it fails, you can't replace it with a new one.
Thus, you can try running diagnostics to test the drive -- but if it fails, you will have to take this PC to a laptop repair facility to have them replace the SSD. You can not replace it yourself.
To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
I am a volunteer and I do not work for, nor represent, HP