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HP Recommended
Hp stream

My HP stream laptop hasn’t been able to be used for over 6 years now. My sister downloaded torr and since then every time I turn the computer on it says “no boots device found” I’ve tried almost everything I think. Nothing works I’ve tried enabling and disabling legacy support, running hard drive test, which isn’t even an option for my computer. When I look at the product name and model number it’s still visible so I’m guessing my hard drive is working. My boot order has an exclamation mark on the left of network adapter the other ones are fine and ready to go. I also don’t know the boot order I’m supposed to use. I have no external hard drives or thumb drives. Any help is appreciated 

2 REPLIES 2
HP Recommended

Hi @TaylaG,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your stream Laptop that is not booting into windows.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hi @TaylaG,

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- You will find the product number on the base of your stream laptop.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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