Hp stream pin no longer available

[Kb999]

I just purchased an hp stream laptop. Set it up everything was fine. My screen saver came on went to put in the pin and got the message your pin is no longer available due to a change to the security settings on this device. It wont let me do anything!!!

[IT_WinSec]

Hello @Kb999 

Welcome to the HP Support Community. Thank you for posting.

Try "turning back time" by using System Restore in Windows

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

- Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes. Provide your feedback/reply.

[IT_WinSec]

If SYSTEM RESTORE has been performed successfully but and it did not help you, the best approach would be to reinstall back the entire system - you can reset to factory default settings again in the F11 options

Since the PC is new, you have nothing to loose