Hp stream wont turn on

[CiaraBale1]

• Hi, 

I bought a HP stream laptop a few weeks ago. Tried to switch it on one evening and the screen is black, the caps lock hey flashes on and off. 

Can you help fix this? It's very new and barely used. 

Thanks

Ciara 

[Lil_Boy_Blue]

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

if in doubt please ask.