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I wanted to reset my pc to original setting and it got stuck at 47% each time. When I would turn it on it just shows up logo and black screen. Tried turning on and off again. Taking out battery. The f10 f11 kegs and the sac key but nothing works. Now that I turn it on it goes into a loop saying preparing for automatic repair and doesn’t happen and shows blue screen saying thenpc did not start correctly. I have tried EVERYTHING. how do I get it back to normal??? What’s wrong with it????

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HP Recommended

@Iceburrrg

 

Welcome to HP Support Community
 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the PC completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

Depending on the results, please contact HP Support to either order the Recovery Media to Reset the PC if the Test pass or replace any hardware components based on the results

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you 😊

KrazyToad
I Am An HP Employee

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