• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-13-2024 02:58 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A0AV)
Operating System: Microsoft Windows 11

I boughy some kingston 3200mhz ram 1.2v the only difference from the original ram being the CL being 22. The fans are running, the light indicator is on and yet theres only a black screen. What should I do? Ive updated bios before installing the new ram

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-13-2024 03:17 AM

HP Recommended

@Saddage 

 

Remove new RAM and run on old RAM ONLY then return it to get your money back to buy compatible RAM. What is your  PC 16-e0000 (2V9A0AV) machine ? It could be one of the following over 70 machines

 

            https://support.hp.com/gb-en/product/product-specs/victus-by-hp-16.1-inch-gaming-laptop-pc-16-e0000/...

 

For example :    Victus by HP Laptop 16-e0043nr

 

Your machine should use SAME RAM as the above machine therefore you can use the following compatible RAM

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-13-2024 03:17 AM

HP Recommended

@Saddage 

 

Remove new RAM and run on old RAM ONLY then return it to get your money back to buy compatible RAM. What is your  PC 16-e0000 (2V9A0AV) machine ? It could be one of the following over 70 machines

 

            https://support.hp.com/gb-en/product/product-specs/victus-by-hp-16.1-inch-gaming-laptop-pc-16-e0000/...

 

For example :    Victus by HP Laptop 16-e0043nr

 

Your machine should use SAME RAM as the above machine therefore you can use the following compatible RAM

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-15-2024 12:04 PM

HP Recommended

Thank you for the reply, I can't seem to find the ram sticks recommended on the online shopping app in my country. If I'm trying to look for compatible ram, should I just go for same CL, same speed, and same voltage? Or will there still be a huge difference even considering all those factors?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.