Hp

[AMYIIINAAA]

I don't why I'm still having this message!!! "chrome os is missing or damaged" i tried every single possible method!!! I did the recovery with the usb card and the memory card, but k get a message : an arror has accured....

Please i need helo as soon as possible.. I have the national exam next week and I'm so afraid to not be ready properly!!! I'm studying from this laptop and it's only laptop i have.. Please help me pleaseeeee 😭😭😭😭😭😭 

[sandytechy20]

@AMYIIINAAA

Welcome to HP support community.

This could be a possible hardware failure.

However,  you can try to perform a Power wash on your computer.

This will reset the Chromebook back to factory original configuration.

Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS)

If this does not help, then this could be a hardware failure.

I would recommend you contact hp phone support.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.