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‎04-28-2021 06:17 AM

HP Recommended
Product: HP PAVILION NOTEBOOK PC
Operating System: Microsoft Windows 10 (64-bit)

HY. I own an HP PAVILION NOTEBOOK PC.I have been using this system for about 5 years now. I replaced the battery last year and since then there have been issues regarding the same. Right now, the issue is: The info panel shows 'Battery undetected'.

But the LED indicator shows white-implying full charge and the battery settings shows a 100%. But soon as I unplug the charger, the system shuts down.

Can I get a solution or feedback on the problem immediately?

Product model : 15-au181na

2 REPLIES 2

‎04-28-2021 08:37 AM

HP Recommended

@ANJALIGEORGE 

Was the new battery a genuine HP battery?  Asking because third-party batteries, while cheaper, generally do not last very long and often don't hold a charge well -- you get what you pay for.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-29-2021 09:24 AM

HP Recommended

Yes. I went to an authentic dedicated HP service center and replaced my battery. 

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