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Microsoft Windows 10 (64-bit)

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Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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I work on behalf of HP
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I CANNOT CREATE A NEW FOLDER

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@ozgurannaC

 

Let's try these steps

 

- Open Windows Defender Security Center 
- Click Virus & threat protection 
- Click Virus & threat protection settings 
- Scroll down to Controlled folder access 
- Toggle it off 

Next, in Windows Defender Security Center 

- Open App & browser control 
- Set 'Check apps & files' to off

 

If the issue persists run the SFC Scan

 

 

System File Checker is a utility in Windows 10 that checks for problems with files on your computer

 

  • Make sure you've installed the latest updates for Windows 10, and then restart your machine.
  • In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
  • Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)
  • After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
  • After you see a message that says, "Verification 100% complete," type exit.

Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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