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- I HAVE BEEN FACING ISSUE REGARDING REPLACEMENT OF THE PRODUC...

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07-02-2019 04:13 AM
I WANT TO REPLACE MY PRODUCT AS SOON AS POSSIBLE AS I;M UNABLE TO CONCENTRATE ON MY STUDIES FROM PAST 1 WEEK COZ OF THE BLUE SCREEN ERROR. AND AFTER THIS THE PENDRIVES OF MY COURSE ALREADY INSTALLED GETS WASTED AS I WAS ASKED TO RESET IT PLEASE LOOK INTO THE MATTER SERIOUSLY AS I'M SUFFERING FROM THIS MY EXAMS ARE ON THE HEAD.
07-02-2019 11:06 AM
Our Community forum is not authorized to offer refunds, replacement, or warranty repair on any purchased product.
Please contact HP Technical Support > Open a case > explain the issue with "blue screen", and ask for help.
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Reminders
- Use the serial number of the device to submit the case (do not post that information on the Community).
- Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted. In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.
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Reference and Resources – Places to find (more) help and learn about your Device
Device Homepage
NOTE: Content depends on device type
Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
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