I NEED A LAPTOP REPAIR UPDATE

[DTodd13]

I sent in a laptop for repair closing in on about 2 months ago, they emailed me saying there was a delay and I would get it on October 23rd. I thought alright, that's fine thanks for the update. It has been 4 days with nothing and I am just trying to get ahold of ANYONE to tell me what's going on with it?? Customer service has not let me talk to another person and I have called at least a dozen numbers with nothing. I am hoping by posting this I will get SOME kind of response or status update or something. I do not have my serial number on hand but I have the order number and product # I think. Whoever from HP is reading this, I need that laptop back and fixed for my job, the only reason I sent it in was because customer service previously told me they would fix it free of charge, I even paid to have it done within a week and it clearly has been over a week. Give me SOME kind of answer!!

[Dragon-Fur]

@DTodd13 

Our Community is a peer-to-peer volunteer workforce - we are not HP Support.

The proposed solution:

Use the contact information you were provided when you submitted the original case .

Contact HP Support and speak with a representative.

What Else?

That said, we do have the ability to forward a request for review.

Our methods are not as usually fast as you contacting HP directly, of course.

Should there be a response, look for it here before an agent uses other means to contact you.

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[DTodd13]

Thanks for the advice but I have already attempted to contact countless reps with several numbers, emails and the virtual assistant. I can't get through to anyone and those that I do get through to are not helpful and don't anything about my specific issue.

[Riddle_Decipher]

@DTodd13 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.