I NEED IMMEDIATE RESOLUTION

[FrustratedCstmr]

The chain of frustration started with this error: 0xa00f4243 <CameraReservedByAnotherApp> 0xc00d3704.
On 5/17, I called HP support to fix this problem, but Kumar from the call center, after trying several things, suggested going back to a restore point. However, that did not go well as it resulted in being unable to access my desktop, and we had to reset my laptop, which made things even worse and caused the loss of a lot of personal data. Eventually, he suggested sending the product for warranty service, as it was covered by it, and informed me that it would take 3-5 business days to fix. However, it actually took 11 business days. Finally, I received the laptop back, and initially, the camera was working. Unfortunately, after the laptop setup, the same error occurred again, and the issue persisted.

I called HP Support, and five different agents tried various solutions to resolve the problem, but they were unsuccessful. After going through all the hassle, I finally managed to speak to a manager who promised a replacement. However, it has been seven business days since that promise, and I have not heard anything back from them.

I have had to reschedule many interviews, but I'm unable to conduct them because my camera doesn't work. All this hassle is extremely stressful for me as an unemployed person, and I don't have any more time to waste.

I NEED SOMEONE WHO IS EMPOWERED TO MAKE DECISIONS AND CAN PROVIDE IMMEDIATE RESOLUTION!

This is CASE Number when they created the first ticket: [Personal Information Removed]
Here is the initial Case ID when it was sent to repair: [Personal Information Removed]
CSO Number: BTZQ2114-01
This is what Case Manager gave me: Case Manager [Personal Information Removed]

Model Number:	4M9P5UA
Model Description:	HP SPECTRE X360 2-IN-1 LAPTOP 16-F0023DX
Serial Number:	[Personal Information Removed]

[Raj_05]

Hi @FrustratedCstmr,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[FrustratedCstmr]

IS THERE AN EXTENSION NUMBER OF A MANAGER THAT I CAN CALL? I'm so tired of explaining myself to agents.