I NEED TO RESET AND FIX MY BIOS FOR HP ENVY x360 - 15m-bp111dx ... LOST THE BIOS

[GILIMON]

GOOD  DAY COMUNITY I HAVE PROBLEM WITH MY LAPTOP BIOS FOR UNKNOW REASON THE BIOS ARE  IN GENERIC MODE  I MEANS THE SERUAL NUMBER , AND MODEL , ID PRODUCT ETC ETC ARE NOT REGISTER UN THE BIOS SI I RED THAT WE CAN USE HP NB DMI Tool, TO FIXED IT BUT I CAN FUND IT THE TOOLS ... IN HP WEB PAGES ,,,,, SOMEBIDY KNOW WGERE I GET THIS SIFWARE .....  I TRY IN MEXICO CITY FUND SIMEINE UB SOPPORT TECNICAL SERVICE BUT THEY SAID NO HAVE IT ....

[VikramTheGreat]

Hi @GILIMON,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. We understand how stressful it is when BIOS information (such as Serial Number, Product Number/SKU, Model, UUID) shows as “generic” or “missing.” Below is the official HP guidance to safely restore the BIOS and, where required, have the correct product identifiers re‑programmed.

1) First: Recover the BIOS (official HP methods)

If the BIOS image itself is corrupted or partially updated, please try HP BIOS Recovery. This can restore a working BIOS so the system can boot and allow further service steps.

Method A: Manual Recovery (Win + B)

1. Power the notebook off completely.
2. Connect the AC adapter.
3. Press and hold the Windows key + B, then press the Power button for ~2–3 seconds.
4. Release the Power button, keep holding Win + B until a beep or the HP BIOS Recovery screen appears.
5. Follow the on‑screen wizard to complete recovery.
   Reference: HP Notebook PCs – Recovering the BIOS (Basic Input Output System)
    

Method B: Recovery USB (created from HP package)

1. On another Windows PC, open your product’s driver page and download the BIOS Update SoftPaq for your ENVY x360.
2. Run the package and select Create Recovery USB flash drive.
3. Insert the USB in your notebook and start Win + B recovery (as above) so the system uses the USB image.
   Reference: HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat