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HP Recommended
Spectre 13-ap0xxx
Microsoft Windows 10 (64-bit)

I recently installed VMware to learn about Kali Linux software. I was attempting to separate the 2 platforms on my pc by allocating separate memory drives. I altered the administration privileges and now I can't sign into my pc or factory reset it. 

I need a way to set the administration permissions/privileges from the BIOS on start up when pressing F11 repeatedly. 

Any ideas?

3 REPLIES 3
HP Recommended

@Victa777 

Windows Admin right are established solely in Windows;  there is no way to access or change them from the BIOS settings because those know nothing of Windows.

 

You're stuck now because if you no longer have Admin rights, then you can't sign in to change them and you can't create a new account with them because you need those rights to create such an account.

 

You could try using external media to do a factory reset of your PC -- but that will remove EVERYTHING in the process.

 

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

 

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks for responding. 

Is there a way I can use my Samsung S10 5G smart phone to download these images, put them on a usb then install them to pc?

HP Recommended

@Victa777 

For all practical purposes, NO.

 

The Cloud Recovery Tool requires a 32GB USB stick, and even if you had that much room on a microSD card in your phone, it would take a LONG time to download that much data, and it is likely to be more data then your phone plan will allow. Mine only allows 10GB per MONTH.



I am a volunteer and I do not work for, nor represent, HP
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