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‎07-28-2021 03:11 AM - last edited on ‎07-29-2021 10:58 AM by Retired

HP Recommended
Product: Elitebook 840 G2
Operating System: Microsoft Windows 10 (32-bit)

I am Unable to Activate Fingerprint unlock in this Laptop as I is showing Error (Something went wrong close windows hello, and then try again by doing setup) please help me in finding some solution

Category:
1 REPLY 1

‎07-28-2021 06:02 PM

HP Recommended

@Sooraj3 

 

Did you actually buy FingerPrint reader option ? Otherwise you need following part

 

            Fingerprint reader board (includes bracket and cable) part # 730956-001

 

and install to your machine. The following manual shows you how

 

         http://h10032.www1.hp.com/ctg/Manual/c04560057.pdf

 

Regards.

BH
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