I am able to turn my laptop on, but i cannot get passed the password part. i have face recognition

[KJOHNSON9312]

I have a laptop and i unable to log on with my face recognition, and my PIN is unable to be used. So they message i receive is Your pin is no longer available due to a change to the security settings on this device. You can set your PIN again by going to settings, accounts, sign in options....I NEED HELP! IM sure this is a simple fix.

[WAWood]

@KJOHNSON9312 

OK, so you can't login, so you can't go to Settings to fix this, right?

If you use a Microsoft account for your Win10 access (you would know that because the login screen shows either a pin code or an email address), then you can go to the Microsoft account reset website: https://account.live.com/password/reset -or - go to the Sign in Microsoft Account website: https://login.live.com/

Then follow these instructions:
1) Click/tap on the Can't access your account link
2) Select why you can't sign into your account and click/tap on Next
3) Enter the email address of your Microsoft account, type in the characters displayed onscreen, and click/tap Next
4) Select how you would like to get your security code to verify your identity, click/tap Next
5) Enter your security code sent using the method selected in 4) above, click/tap Next
6) If you have enabled tw0-step verification, repeat steps 4) and 5) above using a different method to send you a different security code
7) Type in a new password, click/tap Next
😎 Your Microsoft account has been recovered -- click/tap on Next -- and you're done

Hope this helps.