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Solved!

I am having Microsoft-Windows-Kernel-Power blue screen error on my HP Envy 13 ba0003tu laptop

HP Recommended
HP envy 13 ba0003tu
Microsoft Windows 10 (64-bit)

I have purchased the HP envy laptop last a week ago and facing a blue screen error occasionally while using it. I have updated all the software, os as well as drivers error details as under 

 

 

- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated
[ SystemTime] 2020-09-20T12:45:43.7243338Z

EventRecordID 5307

Correlation

- Execution
[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer KVIC-Yashwant

- Security
[ UserID] S-1-5-18

- EventData
BugcheckCode 26
BugcheckParameter1 0x402
BugcheckParameter2 0xffffa00e2a6fcc58
BugcheckParameter3 0x1f8ede880
BugcheckParameter4 0xffffa00e2a6fdc58
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 13
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false

 

 

please give the support

5 REPLIES 5
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HP Recommended

Someone from HP please reply to the post as i am getting the error till now

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HP Support Agent
HP Support Agent
10,488 10,491 453 717
Message 3 of 6
Flag Post
HP Recommended

@YashwantDekate Welcome to HP Community!

 

I understand that you are getting a blue screen error.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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Thanks Praveen ji.... i had reset windows last night and updated with all the related updated from windows as well as Hp. lets see if error occurs. It so, i will contact you 

Thanks a lot for your kind solution

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HP Support Agent
HP Support Agent
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@YashwantDekate

 

Thank you for the update.

 

If the issue still persists, please get back to us, We will assist you.

 

Have a nice day!!

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HP Recommended

Sir again toady i got the same error

Microsoft-Windows-Kernel-Power of following details 

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2020-09-29T16:32:28.4464494Z

EventRecordID 3587

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer LAPTOP-6T68O3A3

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 148
BugcheckParameter1 0x0
BugcheckParameter2 0xffffad0974ba7080
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 11
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false

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