I am trying to factory reset and cannot access the recovery partition.

[ladysavage]

I am trying to factory reset an hp mini that I purchased at a yard sale. I cannot login windows. When I try to access the F11 menu from BIOS windows restarts normally. The laptop is running Windows 7(32 bit). Can anyone out there tell me... 1. a list of what is needed on the usb drive that would be used to reset 2. where do i get the files 3. how do i complete this task I am familiar with how to preform a standard reset using windows recovery. so its not that i havent tried absolutely everything else imaginable to fix the problem. Please anyone with knowledge of how to accomplish this task properly, I NEED HELP

[banhien]

@ladysavage 

Please use the following instructions

   https://support.hp.com/us-en/document/c06162205

Regards.

[ladysavage]

there are some issues with your suggestion.

1. my computer is 32 bit not 64

2. i am pretty sure that it was purchased before 2016

3. the Microsoft drivers page does not have what i need for this particular item

sorry but i need an option that will actually work

thanks anyway