I am trying to get factory image restore from the cloud. Attempt failed. Error 0xC00405

[semmnet]

I am trying to get factory image restore from the cloud. I downloaded and installed the HP Cloud Recovery Tool app. I followed all the steps properly. I am downloading the restore image for 4PA12PA#ABG. This is a valid product. Download is successful. Recovery media attempt failed. Error 0xC00405. There is nothing I can do. I need HP to fix the recovery media attempt.  Trying to create a boot disc after reinstalling Win 11.  Thank you

[Paul_Tikkanen · Accepted solution]

Hi:

Try a different brand/model 32 GB USB flash drive.

I had no problem at all creating the recovery media with the cloud recovery tool using your PC's product number of 4PA12PA#ABG.

I used a PNY brand 32 GB USB 3.0 flash drive.

[semmnet]

Thank you Paul.  I purchased another USB drive, though not the type you suggested...a Scan Disk.  Big success!

Once again, thank you.

[Paul_Tikkanen]

You're very welcome.

Glad you were able to create the recovery media with a different USB flash drive.

Cheers,

Paul