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HP Recommended
15-f305dx laptop
Microsoft Windows 10 (64-bit)

I was told I needed to update my bios from f40. I installed f41, it worked, but now the computer randomly shuts off. I have tried to install f45, but it fails, gets to a certain point beyond the agreement and locks the computer. Help!! How do I fix this? I have tried it in safe mode and it just does not run at all. Starts up and just disappears.

3 REPLIES 3
HP Recommended

Hi@ray2001, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  after BIOS update issue with no boot issue 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. Turn off your HP laptop.
  2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
  3. Remove all recently added internal hardware.
  4. Press the Power button to switch your HP laptop on.
  5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
  6. Select Troubleshoot.
  7. Choose Reset this PC.
  8. You can either opt to keep your files or to remove everything.
  9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
  10. Choose Remove Everything when you want to remove all your personal files.
  11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
  12. You can also fully clean the drive you selected or just remove your files.
  13. Click Reset.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

HP Recommended

I have reset the computer twice, I finally did a clean install of windows 10 21h1. I had no problem installing the f41 bios. Version f44 and f45, (both shown as recommended in past emails to me from hp) Lock the computer as soon as they begin installing. Is there no way to install these without using windows based files? After both resets and after the clean boot they both lock the computer. The only change to this computer from when it was new is 4 gigs of added ram. It came with windows 10 home installed, has been updated whenever microsoft released update, automatically. Microsofts recent video driver upgrade also caused problems with the mouse being erratic, or as they call it lagging. I reinstalled the driver that came with the computer, it works fine. I do not understand why hp would post a driver that will not work. 

HP Recommended

Hi@ay2001,

 

You have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.