I am unable to open my "downloads" folder

[Sripathi1979]

I was renaming one my downloaded movie from Bit Torrent and folder got stuck, I am trying to open the downloads folder from 2 days but I couldn't. help me plz  

[TEJ1602]

@Sripathi1979, Welcome to HP Support Community!

HP does not support or recommend the use of torrents. Run a complete antivirus scan as your Pc might have been infected by the virus.

Run a System File Scan

If you can’t open the Downloads folder at all, there might be corrupted system files. The System File Checker fixes corrupted system files. As such, that might also fix the Downloads directory. You can utilize the SFC utility in the Command Prompt as follows.

• Open the SFC utility by pressing the Windows key + X hotkey and selecting Command Prompt (Admin) on the menu.
• Input ‘DISM.exe /Online /Cleanup-image /Restorehealth’ and press Enter before you initiate an SFC scan.
• Then enter ‘sfc /scannow’ in the Command Prompt, and press the Return key. The scan will probably take up to half and hour.

• Restart Windows after the scan if WRP does repair corrupted files.

Hope this helps! Keep me posted. 

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