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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- I am unable to re-install windows 10 and the notebook boots ...

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05-06-2020 08:43 PM
I am attempting to re-install windows on my HP Pavilion x360 convertible laptop. I cannot get to the bios with the f10 key or the combination of the esc and f10 key.
The computer currently boots up with "press <esc> to continue" and when you press escape it goes to some weird window where I have choices that looks like this:
What would you like to do?
Install provisioning package (install a provisioning package for work or school)
Windows autopilot provisioning (pre-provision the device with settings and app)
Reset device (which allows you to keep user accounts)
All of these are circle-messes and nothing gets me past it.
I want to get into the bios to setup boot to USB where I have recovery/install for Windows 10, but cannot get into the bios
HELP...... PLEASE
05-13-2020 06:24 PM
Welcome to HP support community.
Here are the steps to perform system recovery:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee