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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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I am unable to re-install windows 10 and the notebook boots up to an esc key

HP Recommended
HP Pavilion x360 Convertible 15-br077cl
Microsoft Windows 10 (64-bit)

I am attempting to re-install windows on my HP Pavilion x360 convertible laptop.    I cannot get to the bios with the f10 key or the combination of the esc and f10 key.

 

The computer currently boots up with "press <esc> to continue" and when you press escape it goes to some weird window where I have choices that looks like this:

What would you like to do?

Install provisioning package (install a provisioning package for work or school)

Windows autopilot provisioning (pre-provision the device with settings and app)

Reset device (which allows you to keep user accounts)

 

All of these are circle-messes and nothing gets me past it.

I want to get into the bios to setup boot to USB where I have recovery/install for Windows 10, but cannot get into the bios

HELP...... PLEASE

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@nowbetheone

 

Welcome to HP support community.

 

Here are the steps to perform system recovery:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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