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1 REPLY 1
05-19-2025 05:49 AM
@Salcascades, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your laptop!
We're thrilled to have the opportunity to assist you and provide a solution.
To help me look into this properly, could you please share the previous case ID(s) via private message?
Looking forward to your response so we can get this resolved.
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee
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