I bought a hp amd ryzen7 new and after 13 months it needs a new motherboard. hp won't repairfor free

[Bman15]

I bought a New hp amd ryzen7 13 months old and hp will not repair it for free because the warranty expired! It was defective from the factory and they should put a new motherboard (after a week on the phone they said it was the motherboard) in for free because this computer is supposed to last for 5 to 10 years,no problem! One technition said they would repair it for free but HE LIED! This isn't right and I bought many hp computers and printers and hp isn't fair and just because it is one month past the warranty they should honor and fix this 1000 dollar computer for free! Thank you!

[Nal_NR]

Hi @Bman15,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[Bman15]

The model is,hp-27"touch screen all in one with adjustable height-AMD Ryzen 7- 16GB Memory- 1TB SSD-jet black.  product # is                       7G952AA#ABA. SER # is 8CC3160CZ1 Thanks  Elohi.

[Nal_NR · Accepted solution]

Hi @Bman15 

Thanks for sharing the details. 

I'm really sorry to hear that you're facing such a major issue with your HP All-in-One PC, especially after just 13 months. I know how frustrating it must be to deal with a hardware failure so soon. Let’s explore some potential options to address the situation.

• Have you noticed any specific symptoms leading up to the motherboard failure, such as overheating, sudden shutdowns, or error messages?
• Have you tried reaching out to HP support again to check if there are any extended warranty options or goodwill repairs available?
• Did the issue occur after a recent update, power surge, or hardware change?

Perform a Hard Reset:

• Disconnect the power cable, press and hold the power button for 15-20 seconds, then reconnect and try turning it on.

Check for Power and Indicator Lights:

• Verify if the power button or any LED indicators light up when plugged in. If not, try a different power outlet or adapter if available.

Run HP Hardware Diagnostics:

• If the PC powers on, press F2 repeatedly during startup to access HP's diagnostic tool and check for any hardware errors.

Reseat Internal Components:

• If you're comfortable, check for any loose internal cables or connections by carefully opening the back panel (ensure the PC is unplugged).

If you are not comfortable, I recommend you contact the phone support for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Bman15]

Thanks for the great info! I have smart friend hp service and will contact them again and ask for a goodwill repair or extended warranty. I will also trobleshoot the computer again. Right now I am trying to recover my wife's 6000 songs from itunes that the hp tech deleted when he thought it was a windows 11 issue and removed and deleted my windows 1 and reinstaled a new windows 11! I downloaded  recuva and hopes this might bring back my original windows 11 and doesn't shut down before it finishes. Thanks again,Elohi, Warren, BMAN15.

[Nal_NR]

Hi @Bman15,

You are most welcome!😊

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

[Bman15]

HP smart friend will not fix my computer for free (COMPLIMENTARY FIX OR GOODWILL FIX FOR FREE!) so I have no choice to cancel smart friend. You can't even cancel when you speak to somebody and it is 2 days where they said they will get back to me to cancel! I will never buy an HP product and suggest anybody else not to buy  either because they sell DEFECTIVE,I REPEAT,DEFECTIVE NEW COMPUTERS,DESKTOP, and don't care if they need a motherboard after 13 months! What a joke!

[Nal_NR]

Hi @Bman15,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.