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Locked

‎12-25-2016 11:15 PM

HP Recommended
Product: Notebook hp
Please help , I locked my self out if my laptop and for got my password and I cant reset it because I made a microsoft account and I misspelled my email I need to do a reset factory but theirs no way I can log on to my laptop plz help
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‎12-26-2016 12:05 AM

HP Recommended
What do you mean operating system ? And model is notebook hp

View solution in original post

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4 REPLIES 4

‎12-25-2016 11:29 PM

HP Recommended
Hi,


Tap f11 as soon as you power on laptop. It'll take you to recovery console. You can factory reset from there.

Your laptop came with which operating system? Which model?


Regards

Visruth
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‎12-26-2016 12:05 AM

HP Recommended
What do you mean operating system ? And model is notebook hp
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‎12-26-2016 12:12 AM

HP Recommended

Did you perform factory reset as suggested?

Find Model name:
http://support.hp.com/in-en/document/c00033108

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‎12-26-2016 12:14 AM

HP Recommended
Yes im barely doing that now factory reset it says RESETTING THIS PC
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