I bought a notebook 2nd hand I loaned it out and the passwords were changed but then forgot, how doa

[Rick6279]

I bought a 15 series notebook. Second hand and then I loaned it out when I got it back. The password had be changed and they can't remember what they are.

 How can I do a factory reset?  There's an old notebook, doesn't have any real information on it yet, but I'd like to use it

[WAWood]

This is one of the main reasons I never loan out any laptops;

Without the password, there is no way to reset it -- and there is no way to work around the password.  They have basically hosed up your laptop to the degree that you will now have to take it to a local laptop repair shop and PAY them to provide you access.

I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.

Therefore, according to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

To get help resetting the password on your product, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html