I can't factory reset my 13th gen hp laptop at all. What should I do?

[EsteLove]

I can't factory reset my laptop at all anytime I try. What should i do to solve this issue

[Max3Aj]

@EsteLove, Welcome to the HP Support Community!
 

Thanks for posting your question. I'm here to help you get things back on track.
I'm here to help you get your HP laptop back up and running.

From the error message shown 
“The Boot Configuration Data file doesn’t contain valid information for an operating system” you’re facing a BCD (Boot Configuration Data) corruption issue, which is preventing factory reset or Windows startup.

Let’s walk through the steps to resolve this:

Option 1: Rebuild BCD using a Bootable USB Drive

1. Create Windows 11 Installation Media: 
   On another working PC, go to:
   https://www.microsoft.com/software-download/windows11
   Download the Media Creation Tool and create a bootable USB drive.
2. Boot from USB on your HP Laptop:
   Plug in the bootable USB.
   Turn on your laptop and press Esc repeatedly, then press F9 to enter Boot Device Options.
   Select the USB drive to boot.
3. Choose “Repair your computer” (not Install Windows).
   Go to Troubleshoot > Advanced Options > Command Prompt
4. Enter the following commands one by one:
   bootrec /fixmbr
   bootrec /fixboot
   bootrec /scanos
   bootrec /rebuildbcd
    
5. If prompted, type Y to add the installation to the boot list.
6. Restart your system and check if it boots.

Option 2: HP Cloud Recovery (if recovery partition is gone)

If factory reset fails and you cannot access the recovery environment:

Use HP Cloud Recovery Tool to reinstall the original OS and drivers.

Guide:
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

• Download on a working PC.
• Use an empty USB drive (at least 32 GB).
• Follow instructions to create recovery media.
• Boot from it and reinstall Windows on your laptop.

If Factory Reset is Still Required (HP Recovery)

If you can access recovery but reset fails:

• Turn off your laptop.
• Turn it on and immediately press F11 repeatedly.
• Select Troubleshoot > Reset this PC.
• Choose Remove everything to do a full factory reset.

If this fails, the recovery partition might be corrupt, use Option 2 above.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support