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‎02-07-2021 04:22 PM

HP Recommended
Product: HP stream 14
Operating System: Microsoft Windows 10 (32-bit)

My Hp Stream 14 has been acting weird overheating crashing and such but my antivirus says there is no virus. A friend told me that some viruses can hide and that I should factory reset it. My problem is every time I try it says it needs more space to continue but won’t let me delete anything. I’ve tried every way I could find on google to try and reset it but it just won’t work. If anyone could help me out I’d really appreciate it. 

1 REPLY 1

‎02-07-2021 04:39 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Also read this discussion where I recommended to another forum member that they clean install W10...

 

Solved: Re: Not enough disk space 0n Stream 14 - HP Support Community - 7965237

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