• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-07-2021 04:22 PM

HP Recommended
Product: HP stream 14
Operating System: Microsoft Windows 10 (32-bit)

My Hp Stream 14 has been acting weird overheating crashing and such but my antivirus says there is no virus. A friend told me that some viruses can hide and that I should factory reset it. My problem is every time I try it says it needs more space to continue but won’t let me delete anything. I’ve tried every way I could find on google to try and reset it but it just won’t work. If anyone could help me out I’d really appreciate it. 

1 REPLY 1

‎02-07-2021 04:39 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Also read this discussion where I recommended to another forum member that they clean install W10...

 

Solved: Re: Not enough disk space 0n Stream 14 - HP Support Community - 7965237

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.