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‎01-08-2021 09:53 AM - edited ‎01-08-2021 09:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

1. I have the latest BIOS version

BIOS Version: F.31

I have installed Windows 7 on an Acer laptop many times and there were no problems there.
The first time I saw the blue screen of death on HP laptop with error

***STOP 0x000000A5 (0x0000000000000011, 0x0000000000000008, 0xFFFFFFFFFFD1, 0x0000000000040000)
This error appears when installing Windows 7. I choose a flash drive and after 10 seconds a blue screen comes out.
I updated the bios today 2 times but it didn't help
I wrote this error in google and this error is often on Lenovo laptops and nothing about HP laptops
Help please...

 

1 REPLY 1

‎01-11-2021 03:13 PM

HP Recommended

@MC_Silver

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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