I can't install Windows

[Carlos782901]

Hello good evening. I have a computer HP Pavilion correct and when I enter BOOT the LINUX MX option appears but it leaves me black, I tried to install with other systems and if the USB appears but when I press it it turns black, I can enter the BIOS menu but you can hardly do much and the computer is on because the white light appears and that computer is not like the normal ones that you can remove the disk and put it as USB and delete it, this one has never done anything similar so I don't know how I can install Windows again 10. Is there a boot program that could work for me or something. Thanks for helping me.

[A_Gayathri]

Hi @Carlos782901,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Carlos782901]

My computer is HP Pavilion x2 Detachable 10-n152la. I tried to use other operating systems from USB and enter Boot and the USB appears but when I enter the selected option, it remains black and that happens in all the operating systems that I use.

[A_Gayathri]

Hi @Carlos782901,

Thank you for your reply 

This unit supports only Windows OS: Software and Drivers for HP Pavilion x2 - 10-n152la (ENERGY STAR)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Carlos782901]

I already had that drivers page. My problem is that I can't install anything and the screen goes black when I boot, but if it goes into the BIOS but no operating system works, right now I'm going to try another recovery system.

[A_Gayathri]

Hi @Carlos782901,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!