cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
140
Flag Post

I can’t login and my pin says not recognised? Can anyone help?

HP Recommended
HP Laptop HQ 71025

My daughters laptop did an update and now when we try and put the pin in to login it says not recognised? Then when we try and do reset password it says windows couldn’t connect to profsvc service and now we can’t get in? 

 

Help please!

2 REPLIES 2
Highlighted
Level 15
Level 15
9,651 9,558 771 3,552
Message 2 of 3
Flag Post
HP Recommended

Hello @JennaManson03 

 

Welcome to the HP Support Community. Thank you for posting.

 

Try "turning back time" by using System Restore in Windows

 

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

 

- Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks

I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer
PLEASE SUBSCRIBE IF THIS HELPS YOU - IT HELPS ME :-) Here is a very quick video on how to enter the HP Boot Menu from a HP Laptop. Step 1 - Press the power o...
0 Kudos
Highlighted
Level 15
Level 15
9,651 9,558 771 3,552
Message 3 of 3
Flag Post
HP Recommended

Hello @JennaManson03 

 

If System Restore was successful and helped, consider using a Microsoft tool to temporary block these "faulty" updates for a period of a month. Here is more info :

>> https://support.microsoft.com/en-gb/help/3183922/how-to-temporarily-prevent-a-windows-update-from-re...

>> https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks

I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation