I can't reset my HP 15-bs101ne

[shaik_faazuddin]

Hi so my laptop is kinda running slow and i had a lot of junk and thought of giving it a fresh start. But when i did so i fount this problem(shown in the picture below). Then I went into a mode when i click shift whilst restarting and even there i coudnt reset my laptop. I really need to do this to speed.

Thank you.

[LilyaDyari]

Hi

Thanks for reaching out.

Kindly try the following steps to reset Windows:

Force the computer to shut down 2 times until you get windows Troubleshooting > Advanced Options > Reset this PC > Keep my files.

You can also perform an in-place upgrade:

Repair Install Windows 11 with an In-place Upgrade Tutorial | Windows 11 Forum (elevenforum.com)

Please let me know if you need further assistance.

[iomare]

Hi,

What is the model of the notebook?

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Did you perform an upgrade to Windows 11?

You could also try performing a system test from Bios to make sure the Drive is functioning correctly.

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the fast system test and see if there are any failure ids.

You can also create a USB directly from Microsoft on your PC or another PC and then use the USB drive to clean install the OS on the notebook.

https://www.microsoft.com/en-us/software-download/windows10

Let us know,

David

[shaik_faazuddin]

HI,

Yes i have tried that as i mentioned i held shift whilst restarting it took me to the same page as you are telling about.

anyways thanks for helping me out

Thank you