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‎03-30-2024 03:18 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2K3D8AV) 
I can't reset my computer, it gives me this warning: recovery media not found
 
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Category:
1 REPLY 1

‎03-30-2024 06:55 AM

HP Recommended

I recommend that you use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

If you have to use the utility on another PC, you will need to enter the notebook's product number in the tool's search window in order to proceed to make the recovery media. 

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