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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- I can't reset my password

Create an account on the HP Community to personalize your profile and ask a question
06-24-2020 02:14 PM
I upgraded my laptop and after it completes it says my password is wrong. I never changed it and I don't have a password reset disk. I don’t know what to do.
Solved! Go to Solution.
Accepted Solutions
06-24-2020 02:29 PM
Unfortunately,
We cannot assist.
Community members are prohibited providing any information that can / will breach the computer's security.
If you are using a Microsoft Account to log into the computer,
you may be able to get help from Microsoft.
Microsoft Account – Password Reset
When you can't sign in to your Microsoft account
Password Help on the Community
According to the Community's Rules of Participation
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Thread will be locked.
06-24-2020 02:29 PM
Unfortunately,
We cannot assist.
Community members are prohibited providing any information that can / will breach the computer's security.
If you are using a Microsoft Account to log into the computer,
you may be able to get help from Microsoft.
Microsoft Account – Password Reset
When you can't sign in to your Microsoft account
Password Help on the Community
According to the Community's Rules of Participation
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Thread will be locked.