I can't run computer because Windows Explorer is crashing.

[Balthasar1992]

Every time I turn on my computer Windows Explorer is crashed. I can't do anything and I can't use my computer at all.

Precise informations of that problem are:

Windows Explorer has stopped working.
Problem Event name: InPage Error.
Error status code: c0000185
Faulting media type: 00000003

And so on. I think you guys get the problem.

Please help me. It's urgent!

[CF4]

Hi

Does the F2 diagnostic suggest it's a Hardware fault, like the HDD or Memory?

[Balthasar1992]

It scanned something at the beginning, after the logo Windows 7 shows. But nothing happens after that. It just turns on and I see my wallpaper and the box with error I mentioned above.

How do I run F2 diagnostic? What should I do?

[CF4]

Hi

Power on and ESC key, then choose F2 I believe.

You MUST make certain you have Recovery Media and Backups made ASAP.

~~~~~~~~~~~~~~~

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[iomare]

Hi,

Most likely it is a hard drive failure. AS @CF4 stated, first try performing HP hardware diagnostics test at startup. Here is link to HP support page showing how to perfrom the test. You can start with the fast test (look under the tab Run tests when Windows doesn't start) and see if the hard drive passes the test:

https://support.hp.com/lt-en/document/c03467259

Let me know,

David