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‎07-01-2026 02:10 PM - edited ‎07-02-2026 09:26 AM

HP Recommended
Product: HP Notebook - 15g-dr0006tx
Operating System: Microsoft Windows 10 (64-bit)

I am unable to run or execute the HP cloud recovery tool exe. on my pc. It encountered an error and ask to open it as run as administrator. I performed it but it can't take any fruitful response. I can't use it as a tool. Please help me by the way or send me the another correct link to download and use it. I download the tool but did not take to response. I hope you help me better as soon as possible. 

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‎07-03-2026 04:38 AM

HP Recommended

Hi @Vishal1210,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you can't run the HP Cloud Recovery tool through the Microsoft link:

May I know which link you were using for Cloud Recovery?

Cloud Recovery link: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support

 
Or you can use the Media Creation Tool: Create installation media for Windows | Microsoft Support

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎07-03-2026 04:38 AM

HP Recommended

Hi @Vishal1210,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you can't run the HP Cloud Recovery tool through the Microsoft link:

May I know which link you were using for Cloud Recovery?

Cloud Recovery link: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support

 
Or you can use the Media Creation Tool: Create installation media for Windows | Microsoft Support

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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