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Locked

‎08-16-2022 01:01 AM - last edited on ‎08-16-2022 07:02 AM by

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

So i signed in to the hp support assistant yesterday and i saw had a bios update so i clicked download and install and it did the bios update. And now when it boots up it says 'We can't sign in to your account'. I click sign out, put my password and same thing thing keeps popping up. This cycle has been repeating for a while and i have no idea what to do. Whatever files i create in this temp user profile will be deleted so i dont what to do. Please help i am locked out of my own account and all my data is in that account. 

8 people had the same question
1 REPLY 1

‎08-16-2022 07:05 AM

HP Recommended

Hey @Theconfuseddesi  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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