• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

It recently rained in my area and I forgot to close my windows. I always keep it open for the wind to pass by, but it started pouring rain into my room. Like I said, I forgot to close the windows, and my desk had gotten wet along with my laptop. 

 

I didn't notice it at first. I opened my laptop like usual but whenever I would use it, it would turn off after a few minutes then reboot. Sometimes, it would turn off completely and I couldn't start it anymore. That's when I noticed it had gotten wet. I wiped everything and opened the back case of the laptop. Fortunately nothing in the motherboard had gotten wet, but it was really dusty so I decided to clean it as well. 

 

For some time it worked just fine. But then after a few times, the letter 's' would be repeatedly typed non-stop and it made it impossible to type or even do anything as it would always type in anything with a search bar. I decided to uninstall the keyboard driver to disable the built-in keyboard, considering that I used an external keyboard. But now, I think because of that, it affected the power button of the built-in keyboard. I can't get it to start anymore. 

 

Just now, I decided to open the back case to force open the laptop by doing the methods online, taking out the battery then charging it. But it didn't work. I put the battery back, but I'm back to square one. How do I get my laptop to start working again without a power button. As much as possible, I'd like to avoid getting it repaired.

 

My laptop is model 14m-dw0013dx if that's any help.

1 REPLY 1
HP Recommended

What you want to avoid has become a necessity -- as water damage is the worst thing you can do to a laptop.

 

It will need to be completely disassembled to check for any internal shorts or other damage -- and since this is "accidental damage", even if the warranty has not expired, this is excluded from coveragte.

 

There is no other course of action -- as you have damaged it by letting it get wet.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.