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HP Pavilion Laptop 15-cd0xx

Hi, I'm having issues with my HP Pavilion Laptop 15-cd0xx. I can not scroll using two fingers on my touchpad but every other action I can do.

1 REPLY 1
HP Recommended

Hi @BraianHerrera,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're unable to use the two-finger scroll feature on your HP Pavilion Laptop 15 touchpad, here are several steps you can take to troubleshoot and potentially fix the issue.

 

Check Touchpad Settings:

  • Go to Settings > Bluetooth & devices > Touchpad. Ensure that the touchpad is enabled, and check if two-finger scrolling is enabled under the "Scroll and zoom" section. You may need to toggle the settings to see if it resolves the issue.

Update Drivers:

  • Ensure your touchpad drivers are up to date. You can do this through Device Manager:
    • Right-click on the Start menu and select Device Manager.
    • Find Mice and other pointing devices, right-click on your touchpad device, and select Update driver. Choose Search automatically for updated driver software.
  • Alternatively, visit the HP support site and download the latest touchpad driver for your model.

Adjust Touchpad Sensitivity:

  • Sometimes, sensitivity settings can affect gestures. In the Touchpad settings, look for sensitivity adjustments and see if changing these improves the situation.

Check for Windows Updates:

  • Ensure that your Windows operating system is fully updated. Go to Settings > Windows Update and check for updates.

Use Troubleshooter:

  • Windows has built-in troubleshooters that might help. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the troubleshooter for hardware and devices.

Restart Your Laptop:

  • Sometimes, simply restarting your laptop can resolve temporary glitches with the touchpad.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.