I can't use the two fingers scroll down feature on my touchpad

[BraianHerrera]

Hi, I'm having issues with my HP Pavilion Laptop 15-cd0xx. I can not scroll using two fingers on my touchpad but every other action I can do.

[Raj_05]

Hi @BraianHerrera,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to use the two-finger scroll feature on your HP Pavilion Laptop 15 touchpad, here are several steps you can take to troubleshoot and potentially fix the issue.

Check Touchpad Settings:

• Go to Settings > Bluetooth & devices > Touchpad. Ensure that the touchpad is enabled, and check if two-finger scrolling is enabled under the "Scroll and zoom" section. You may need to toggle the settings to see if it resolves the issue.

Update Drivers:

• Ensure your touchpad drivers are up to date. You can do this through Device Manager:
  • Right-click on the Start menu and select Device Manager.
  • Find Mice and other pointing devices, right-click on your touchpad device, and select Update driver. Choose Search automatically for updated driver software.
• Alternatively, visit the HP support site and download the latest touchpad driver for your model.

Adjust Touchpad Sensitivity:

• Sometimes, sensitivity settings can affect gestures. In the Touchpad settings, look for sensitivity adjustments and see if changing these improves the situation.

Check for Windows Updates:

• Ensure that your Windows operating system is fully updated. Go to Settings > Windows Update and check for updates.

Use Troubleshooter:

• Windows has built-in troubleshooters that might help. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the troubleshooter for hardware and devices.

Restart Your Laptop:

• Sometimes, simply restarting your laptop can resolve temporary glitches with the touchpad.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support