I cannot find back Case Number [text omitted to protect user privacy]

[th0046]

I created a case yesterday about my problem. I received that my case number has been created, being Case Number [text omitted to protect user privacy]. Why I cannot find back this case number and how do I know if someone is working on my case to solve the problem? Please help!

.Tuan

[A_Gayathri]

Hi @th0046 , 

Welcome to the HP Support Community

I understand you are facing an issue that you cannot find back Case Number. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[th0046]

Hello Gaya, I appreciate you answering my question. But telling me to call your support helpdesk is not a satisfactory solution. Do better! I have created a problem ticket, I have warrenty (I bought extended support for this), and during my call last week, I had to accept HP to send your transport for collectng laptop to be repaired. This is very worrying and disturbing if I cannot trace and track the status of the reparation / problem ticket. Either remove your module "Case Numbers" or let me track my support ticket.