• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-06-2024 06:31 PM

HP Recommended
Product: HP Laptop PC 15-dy2132wm
Operating System: Microsoft Windows 11

After I turn the power on, I saw a message saying "Preparing Automatic Repair", then I saw the message "Diagnosing your PC". After that, I saw the message "Automatic Repair could not repair your PC". Then I tried the advanced options including resetting the PC, but none of them resolved the issue. Can anybody help on this? How can I obtain the recovery tool for my laptop? I did not have a DVD system backup when I purchased the unit.

1 REPLY 1

‎09-06-2024 06:36 PM

HP Recommended

Use the HP cloud recovery tool to make a bootable USB recovery drive to factory reset your notebook's drive to its 'out of the box' condition with all of the drivers and software installed.

 

Here's an info link for how to use the utility:  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another PC as yours is not working, you will have to enter your PC's product number in the tool's search window in order to proceed to make the recovery media

 

Your PC's product number is 33K47UA#ABA

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.