I cannot get into Windows. Error Code 0xc0000225 need recovery tool

[Emmy_Laptop]

After I turn the power on, I saw a message saying "Preparing Automatic Repair", then I saw the message
"Diagnosing your PC". After that, I saw the message "Automatic Repair could not repair your PC". Then I tried
the advanced options including resetting the PC, but none of them resolved the issue. Can anybody help on
this? How can I obtain the recovery tool for my laptop? I did not have a DVD system backup when I purchased
the unit.

I tried to run "HP Cloud Recovery Tool" but I couldn't open it even after I right clicked on it and chose "Run as Administrator".

[Sneha_01]

Hi @Emmy_Laptop,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with a serious boot issue on your Windows laptop. The error code 0xc0000225 usually indicates a problem with the boot configuration or a missing boot file. Here’s a step-by-step guide to help you recover your system and obtain the necessary recovery tools:

1. Create a Windows Installation Media

Since you can't boot into Windows and the HP Cloud Recovery Tool isn’t working, you can create a bootable Windows installation media using another computer:

• On a working computer, go to the Microsoft Windows 10 download page or Windows 11 download page and download the Media Creation Tool.
• Run the Media Creation Tool and select Create installation media (USB flash drive, DVD, or ISO file) for another PC.
• Follow the prompts to create a bootable USB drive. You'll need an empty USB drive with at least 8 GB of space.

2. Boot from the USB Drive

• Insert the bootable USB drive into your laptop.
• Restart your laptop and immediately press the key to enter the boot menu. This key is often , F10.
• In the boot menu, select the USB drive as the boot device.

3. Use the Windows Recovery Environment

Once you boot from the USB drive:

• Choose your language and other preferences, then click Next.:
• On the next screen, instead of installing Windows, click Repair your computer.:
• In the Choose an option screen, select Troubleshoot.
• You’ll see options like Startup Repair, System Restore, Command Prompt, etc.

4. Perform Repair Operations

• Try Startup Repair first. This will attempt to automatically fix issues preventing Windows from starting.
• If Startup Repair doesn’t work, you can use the Command Prompt to manually repair the boot configuration. Try the following commands:
• These commands can fix common boot issues. After running them, restart your laptop to see if the problem is resolved.
• If you have restore points set up, you might be able to use System Restore to revert to a previous state before the issue occurred.

5. Reinstall Windows

If none of the repair options work and you don’t have a backup, you may need to reinstall Windows:

• Go back to the Windows installation screen from the USB drive.
• Choose Install now and follow the prompts to perform a fresh installation. This will erase your data, so if you have important files, you might need to access your hard drive using a live USB environment or another method before proceeding.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support