I cannot get my HP laptop to turn on and it has brought me to check this site to be able to log on

[Freddy2097]

I cannot get my laptop to turn on and I'm stuck at the HP basic system diagnose screen

[Max3Aj]

Hi @Freddy2097, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your laptop is stuck in the HP hardware diagnostics screen and not booting into Windows 7. Here are a few steps you can try to resolve the issue:

Step 1: Exit the Diagnostics Screen

Try Restarting

• Press and hold the power button for about 10-15 seconds until the laptop turns off.
• Then, press the power button again to turn it on.

Use the Escape Key

• If the diagnostics screen appears again, press the Esc key repeatedly to try exiting to the Startup Menu.

Step 2: Check Boot Options

Access the BIOS

• Turn off your laptop and turn it back on while pressing the F10 key repeatedly.
• Once inside the BIOS, check if the hard drive is detected. If not, your hard drive may be faulty or disconnected.

Change Boot Order

• Inside the BIOS, go to the Boot Options and ensure the hard drive is set as the first boot device.
• Save and exit using F10.

Step 3: Perform a Hard Reset

1. Turn off your laptop and disconnect all peripherals (USB drives, external monitors, etc.).
2. Unplug the power adapter and, if removable, take out the battery.
3. Press and hold the power button for 30 seconds to drain any residual power.
4. Reconnect the power adapter (leave the battery out for now) and try turning it on.

Step 4: Run Hardware Tests

If you are still in the HP Basic System Diagnostics screen, try running a hard drive test and memory test to check for hardware failures.

• Select Hard Drive Test → Run the quick and extended tests.
• Select Memory Test → Run a full check.

If either test fails, you may need to replace the faulty component.

Step 5: Attempt a Windows Repair

If your hardware is fine but Windows still won’t load, try booting into Safe Mode:

1. Turn off your laptop and turn it on while pressing F8 repeatedly.
2. Select Safe Mode and see if Windows loads.
3. If successful, run System Restore from within Safe Mode to revert your system to an earlier working state.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support