Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-20-2022 09:28 AM

HP Recommended
Product: HP ENVY x360 - 15m-dr1011dx
Operating System: Microsoft Windows 11

Hi There, I need help!!!

I tried to restore my HP Envy Laptop with a USB drive but it cannot complete.  I erased the Operating System trying to recover. My computer now wont complete a full factory reset.  Please help!!!!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2022 09:40 AM

HP Recommended

Hi:

 

If the cloud recovery media failed to restore the PC, you can use the Media creation tool from the link below to create a bootable USB flash drive to clean install W10.

 

Download Windows 10 (microsoft.com)

 

After Windows 10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP ENVY x360 - 15m-dr1011dx Software and Driver Downloads | HP® Customer Support

 

You can also use the HP support assistant software to help you install the drivers your notebook needs.

 

HP Support Assistant | HP® Support

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-20-2022 09:40 AM

HP Recommended

Hi:

 

If the cloud recovery media failed to restore the PC, you can use the Media creation tool from the link below to create a bootable USB flash drive to clean install W10.

 

Download Windows 10 (microsoft.com)

 

After Windows 10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP ENVY x360 - 15m-dr1011dx Software and Driver Downloads | HP® Customer Support

 

You can also use the HP support assistant software to help you install the drivers your notebook needs.

 

HP Support Assistant | HP® Support

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-20-2022 09:56 AM

HP Recommended

This helps so much.   Thank you. I will keep posting if something new comes up’

 

M-

Was this reply helpful? Yes No

‎02-20-2022 10:03 AM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.