I choose update and shut down on my hp laptop, and now is asking for a bitlocker recovery key.

[Mazukamba]

I updated my laptop after a business video call , and now it won't  restart because is asking for a bitlocker recovery  key which I have never activated

 My laptop  is less than a year old and now is useless.

How can this be fixed?. Today  it's been a week.

[resistencia]

Hi @Mazukamba 

if you do not have the Bitlocker key, you only have to reinstall windows from zero, you must delete all the partitions before selecting the disk where you are going to install windows.