• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15-bc523ns
Microsoft Windows 10 (64-bit)

So yesterday I got my HP computer back from the support service from a repairing, and I got to install Windows 10 again. It always throws up this error because the partition is GPT instead of MBR or the other way around I don't recall correctly. So I deleted the contents of Disk 0 which had some HP things on it (I've done this with every HP computer I had and never had any problem, so I thought this would be the same). At first it was cool and all, I could install Windows 10 with no problems and went on to install my everyday applications.

 

Suddenly my laptop started shutdown randomly. Like it could be up for 5 mins then shutdown or even start it and shutdown immediately. I looked up and saw that you dont need to delete those files and you can convert the partitions directly but I'm no that good using cmd and all so I didn't knew. Now I'm scared i f'ed up, and I saw on the forums that you can ask HP direclty for like a recovery program so I can reset my notebook to factory state, then reinstall Windows correctly. It would be terrible for my everyday work to send the computer again to repair just for a thing I may be able to do myself, as I need my computer to work. So does anyone know anything? Where can I contact this HP Support to receive the thing to recover the PC? Or do I only have the option to send it to factory now?

 

I'm from Spain btw, if that changes anything.

 

Thanks for your help and sorry for my bad english q.q

1 REPLY 1
HP Recommended

@ElNogal 

To do an internal factory reset, your ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.