I did a factory reset on my computer and the windows installation went wrong.

[Masterlittlejoe]

I did a factory reset on my computer due to it being slower because of the amount of files on it, (I don't know the name of the computer, but it's a notebook, has 1 RAM slot, and the model ID is 3168NGW) And during the windows installation, the computer said it had to restart. I agreed, and it restarted. After, a message popped up and this is what it said. "Install Windows. The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." I pressed OK and then the loop began. Every time the computer would restart, start booting, and then say the EXACT SAME MESSAGE. It looped over and over and i looked up EVERYTHING to fix it, but nothing worked. So its either the Windows installation is botched, or a virus in my computer is showing me this message, and everything is still there, but i'm not able to access it. Please help me because theres a lot of things i cant do without my computer. Thank you.

[Lil_Boy_Blue · Accepted solution]

Hi

Quite often a reset, F11 Factory Fresh, install can stress/cause premature failure of the HDD, so...

PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

If that passes then we can try software.

[Masterlittlejoe]

First off, thank you so much for telling me this! I loved my notebook and now i might be able to use it again. Anyway, the first hardware test succeeded, and that was the test with 2 of the hard drive components. The second test also succeeded , which had one of the hard drive components. So theres nothing wrong with the hard drive. I haven't completed the software test but i will eventually. Again, thank you!

[Lil_Boy_Blue]

Prego.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…

https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.


NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

http://www.thewindowsclub.com/install-windows-10-from-usb