I don't have windows 10 anymore

[serpka79]

When I go to the hp support page to try to search for the latest updates on of the first things you have to do is select the operating system.  The only option is windows 10 which I assume is because that's what the computer originally came with.  How would I search for the latest drivers and updates for this computer since I am now running Windows 11 64 bit?  

I am having an issue with getting my second monitor to work and I have gone thru a bunch of recommendations by the intel forum but didn't seem like they could help and said I should go back to hp.  Thier recommendation was to try to obtain the latest bios update.  I've also seen the recommendation to get the graphics driver from hp because the generic one from intel may not contain modifications that were made by hp.  Not sure what the issue is but I'm thinking if I could access the appropriate drivers for this computer running windows 11 then I might find a new driver that could resolve my issue.

[Garp_senchau]

@serpka79, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I recommend downloading the HP Support Assistant and installing the recommended updates it provides

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[serpka79]

It gave me an update for the video driver but it didn't say anything else was out of date.  The issue of my second monitor plugged into the hdmi port still doesn’t work.  I was able to connect to a second screen wirelessly.

[Garp_senchau]

Hey @serpka79, 

Thank you for your response

Let's try these steps:

Use HP Windows 10 Drivers

Go to this page: HP Drivers for 15-cs3065cl

Download and install: Official HP® Drivers and Software Download | HP® Support

BIOS update (F.21 if available)

Intel Graphics Driver

Chipset + Management Engine

Reinstall Graphics Driver (HP’s version)

Open Device Manager

Right-click Intel UHD Graphics under Display Adapters

Choose Update Driver > Browse my computer and pick the folder where you saved the HP driver

Try Different Cable/Monitor

Test with another HDMI cable or monitor to rule out hardware problems

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,