I don't know why I'm seeing enter my pin in my pc here i can't remember putting any pin i only know

[Aje2p]

I can't login in to my account i didn't put any pin but is showing that i should put my pin and i can't remember any pin 

[Sneha_01]

Hi @Aje2p,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're being prompted for a PIN that you don’t remember on your PC, here are some steps you can take to resolve the issue:

1. Try Other Login Options:

• Look for an option like "Sign-in options" on the login screen. You might be able to log in using your password instead of the PIN.

2. Reset Your PIN:

• If you see an option for "I forgot my PIN" on the login screen, select it. This will guide you through the process of resetting your PIN using your Microsoft account.

3. Use Your Microsoft Account:

• If your account is linked to a Microsoft account, you can reset your password online by visiting the Microsoft account recovery page.

4. Boot into Safe Mode:

• If you still can’t log in, try booting into Safe Mode:
  1. Restart your computer and interrupt the boot process three times (you can do this by holding down the power button).
  2. On the fourth boot, you should see Windows Recovery Environment.
  3. Select Troubleshoot > Advanced options > Startup Settings > Restart.
  4. After restarting, press F4 or F5 for Safe Mode with or without networking.
• From Safe Mode, you might be able to log in using a local account or troubleshoot further.

5. Use Local Account:

• If you previously set up a local account, you might be able to log in using that account instead of your Microsoft account.

6. Password Reset Disk:

• If you created a password reset disk previously, you can use it to reset your password.

7. Reset Your PC:

• As a last resort, you can reset your PC:
  1. Go to the Windows Recovery Environment (as described in the Safe Mode section).
  2. Select Troubleshoot > Reset this PC.
  3. Choose whether to keep your files or remove everything.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support